Frequently Asked Questions

Most standard business websites (5–12 pages) take 4–6 weeks from kick-off to launch. Larger or more complex projects (20+ pages, custom functionality, e-commerce) typically take 8–12 weeks. The timeline depends on how quickly we receive content from you and how many revision rounds are needed.

We can work both ways. If you already have your text and images, we’ll integrate them into the design. If you need help with copywriting, we offer content creation as an add-on. Many clients provide initial copy and we refine and optimise it for clarity and SEO.

Yes — all websites we build are fully responsive and mobile-optimised. We design mobile-first, meaning the phone experience is prioritised, then expanded for tablet and desktop. We test across multiple devices and screen sizes before launch.

Our primary platform is WordPress, which powers over 43% of all websites globally. It’s flexible, widely supported, and gives you full ownership and control of your site. You can update content yourself without needing a developer for routine changes.

Yes — basic on-page SEO is included in all website builds: page titles, meta descriptions, H-tag structure, image alt text, XML sitemap, and Yoast SEO or Rank Math plugin configuration. Advanced SEO strategy is a separate service.

Yes, completely. Unlike Wix or Squarespace, with a WordPress site you own every file, every piece of content, and the domain name. If you ever want to move hosts or work with a different developer, everything is portable.

All plans include: 50GB NVMe SSD storage, unlimited bandwidth, free SSL certificate, free domain registration or transfer, free site migration, and cPanel access. Our servers use LVE isolation for security.

No. The monthly price listed is the price you pay — no hidden setup fees, no activation charges.

Absolutely. You can upgrade from Bronze to Silver or Gold at any time. We handle the migration with no downtime.

Automated daily backups are included with our Gold hosting plan. Bronze and Silver plan customers are encouraged to use UpdraftPlus (free WordPress plugin) for regular backups, or we can add backup management as an add-on service.

No long-term contracts required. Hosting is billed monthly with no lock-in. You can cancel at any time.

Our Logo & Identity package includes: 3 initial logo concepts, up to 3 revision rounds, final files in PNG (transparent background), JPEG, SVG, PDF, and EPS formats, plus colour palette definition and font pairing.

Final designs are delivered in all standard formats for print and digital use: PNG (transparent background), JPEG, SVG (scalable vector), PDF, EPS, and AI (Adobe Illustrator source file).

You do, fully, once the project is paid in full. You receive the native source files (Illustrator, InDesign) along with all export formats, and you can work with any designer or printer in the future without restrictions.

Yes. Our team is fully bilingual. We work with clients in both languages and can produce bilingual brand materials if needed.